Senior Service Designer & Design Thinking Expert

About this position

Company Description

At RE:LAB, we shape the way people interact with technology.

Founded in 2004, we’re a multidisciplinary team of designers, engineers, and human factors experts, specialized in the design, development, and evaluation of Human-Machine Interfaces (HMI).

Our mission?

To ensure that machines serve people—not the other way around.

We focus on creating intuitive, safe, and meaningful experiences across visual, vocal, physical, and gestural interactions.

User experience is not just a goal: it’s our mindset.

We blend creativity and technical expertise to support global clients in automotive, industrial, and consumer sectors—helping their products stand out through innovation and usability.

At RE:LAB, we believe that good design improves life.

That’s why we put people at the center of everything we do.

Position

We are looking for a Senior Service Designer with solid experience in Design Thinking and Service Design, capable of leading cross-functional teams, facilitating workshops, and coordinating research and co-design activities. The role involves contributing to the definition and implementation of strategic projects, with a strong focus on user-centricity and innovation.

Key Responsibilities

• Design and development of services and solutions with a human-centered approach
• Facilitation of workshops, co-design sessions, and brainstorming activities
• Journey and stakeholder mapping, creation of personas, and synthesis of key design insights
• Coordination of user research and usability testing
• Collaboration with internal and external teams, including supplier management
• Preparation of reports and materials for internal communication and training purposes

Requirements

• Degree or specialized training in design (e.g., service, product, industrial, strategic design)
• Minimum of 3 years’ experience in a similar role
• Strong interpersonal skills, empathy, curiosity, and a proactive, innovation-driven mindset
• Strong knowledge of Service Design and Design Thinking methodologies
• Experience in leading design teams and defining project roadmaps
• Excellent communication, synthesis, and visual storytelling skills
• Proficiency in tools such as Miro, Figma, Mural, etc.
• Professional working proficiency in English, both written and spoken

Other information

Full Time

On-site, In Reggio Emilia

We build technology for people—and that starts with our own team.

At RE:LAB, integrity isn’t just a value—it’s a way of working.

We’re committed to creating an environment where diversity is celebrated, inclusion is real, and everyone feels seen and respected.