Helpdesk 1st/2nd Level

About this position

Company Description

Founded in 2004, RE:LAB is now a leading authority in the design, development, and evaluation of Human-Machine Interfaces (HMI).

Our company culture is deeply user-centered and driven by user experience.

We ensure that machines work for the well-being of people.

Our aim is to enhance the relationship between people and technology, enabling our clients' products and services to reach new standards of quality and competitiveness.

Designers, human factors experts, and engineers work side by side to create optimal interactions with technological solutions—whether visual, physical, vocal, or gestural.

In doing so, we leverage our solid expertise in interaction and visual design, ergonomics, and human factors, as well as in software, firmware, and hardware development for HMI.

Position

We are looking for a 1st/2nd Level Helpdesk Technician to provide IT support to colleagues, managing and resolving daily issues related to software, hardware, and networks. The selected candidate will also be responsible for purchasing IT equipment and maintaining company assets.

Responsibilities

• Technical support for software, company applications, antivirus, printers, and networks
• Diagnosing and resolving IT issues reported by users
• Managing and maintaining company equipment (PCs, phones, peripherals, accessories)
• Assisting in the purchase of hardware and software, ensuring proper allocation and configuration
• Installing, configuring, and updating IT systems
• Monitoring IT infrastructure performance and intervening in case of anomalies

Requirements

• Diploma in Telecommunications, Systems and Networks, or a related field
• Previous experience in helpdesk or IT support roles
• Basic knowledge of networks, Windows/Linux operating systems, and IT management tools
• Familiarity with enterprise software, antivirus, and IT security solutions
• Troubleshooting skills and the ability to work independently
• Strong user support and communication skills

Other information

Full Time

On-site, In Reggio Emilia

Our company is dedicated to conducting its business with the highest standards of ethics and integrity.

We are guided by a steadfast commitment to diversity, equality, and inclusion, creating a work environment where every individual can feel respected, valued, and motivated to perform at their best.