Customer Research Expert

About this position

Company Description

About RE:LAB

At RE:LAB, we shape the way people interact with technology.

Founded in 2004, we’re a multidisciplinary team of designers, engineers, and human factors experts, specialized in the design, development, and evaluation of Human-Machine Interfaces (HMI).

Our mission?

To ensure that machines serve people—not the other way around.

We focus on creating intuitive, safe, and meaningful experiences across visual, vocal, physical, and gestural interactions.

User experience is not just a goal: it’s our mindset.

We blend creativity and technical expertise to support global clients in automotive, industrial, and consumer sectors—helping their products stand out through innovation and usability.

At RE:LAB, we believe that good design improves life.

That’s why we put people at the center of everything we do.

Position

We are seeking a Customer Research Expert with over 8-10 years of experience in both qualitative and quantitative market research. This is an essential role to support RE:LAB in delivering high-quality customer insights that directly inform our strategic initiatives.

You will be responsible for leading research projects across different market segments, particularly in the energy sector, providing data-driven insights for C-level and Board decision-making. The ideal candidate has a strong analytical profile, the ability to synthesize data into actionable findings, and an extensive background in managing market research with global stakeholders.

• Design, execute, and manage qualitative and quantitative market research projects
• Develop research samples, interview guides, and manage both interviews and data collection
• Conduct data analysis using SPSS (or equivalent) to derive actionable insights
• Prepare detailed reports and presentations summarizing research findings, especially for C-level and Board
• Oversee brand research and NPS tracking
• Manage relationships with market research agencies and coordinate activities with global stakeholders
• Develop effective tracking systems for ongoing market research projects

Requirements

• 8-10 years of experience in qualitative and quantitative market research
• Proven experience in energy sector research
• Expertise in SPSS or equivalent data analysis software
• Strong analytical skills with the ability to synthesize research results into business KPIs
• Experience preparing presentations for C-level and Board audiences
• Fluent in English (written and spoken)
• Strong project management and stakeholder engagement experience with global teams

Other information

Full Time

On-site, In Reggio Emilia

We build technology for people—and that starts with our own team.

At RE:LAB, integrity isn’t just a value—it’s a way of working.

We’re committed to creating an environment where diversity is celebrated, inclusion is real, and everyone feels seen and respected.